Terms of Service
Terms and Conditions
Handmade Goods:
Any description is for illustrative purposes only and there may be small discrepancies and variations in the size and colour of the Goods supplied. This is due to the handmade process and nature of gemstones.
Rings will be made to the size ordered. We us a standard UK ring chart and your items are checked multiple times throughout the handcrafting process.
By returning your Lumin Kit wax and registration form back to us. This gives us permission to process your order into the finished product. Your finished item will be a replica of your wax, so if you are not happy with your wax design, please do not return it to us for processing.
Ordering:
Please make sure the email address you provide is correct and your mailbox is in proper working order. Please check any spam folders you may have for communications from us. Once you have completed your order, we will send you a confirmatory email to acknowledge that we have received your order.
Right to cancel:
This is a distance contract which has the cancellation rights set out below. These Cancellation Rights, however, do not apply to a contract for the following goods in the following circumstances:
1a) goods that are made to your specifications or are clearly personalised.
As stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason and without incurring any liability. Unless your order is made to your specific requirements eg; size and colour.
The cancellation period will expire after 14 days from the day on which you enter this contract and complete your purchase.
To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision. Please contact us on the following email: info@lemelajewellery.co.uk you must include your order number so we can locate your purchase.
We can retain any postage and packaging charges. This does not affect your rights when the reason for the cancellation is for any defective Goods.
Delivery
Once placing your order you agree to allow us upto 5 working days to post your item. Some made to order items have a different timeline, so please check the item description thoroughly.
If you fail to take delivery of your order and the item is returned to us, delivery charges apply for us to repost your items.
All our items are sent via Royal Mail. We offer Tracked 48 or Special next day delivery (we encourage you to select Special delivery if your order is over £100)
Special next day delivery does not speed up the time to hand make your order. This is the time it takes to be delivered in the post.
Once the goods have been dispatched, we cannot cancel an order or redeem the goods.
We must be notified of any faulty or damaged goods within 5 working days of delivery.
International Delivery
We deliver internationally! Whilst we have import and export processes in place, sometimes your goods will be subject to further charges by your country’s Customs Office. You will be responsible for any additional charges.
Shipping countries: United Kingdom, Austria, Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Netherlands, New Zealand, Norway , Poland, Portugal, Spain and United States.
Ethics
Eco-friendly packaging is used throughout. This was important for us to achieve. All of our packaging is recyclable, or made from recycled materials, please dispose accordingly. we use cotton organic jewellery pouches which are reusable, for you to store your Le Mela jewellery.
Injury and Liability
When designing and packing our goods, we focus on ensuring they are both safe and fun. Some goods, in particular our wax kits include sharp objects, the use of heat and other tools. By completing a purchase with us, you agree to use our goods with care, follow any instructions provided and agree you over 18 years of age. You also accept that Le Mela Limited is not liable or responsible any personal injury or damage to anyone or anything.
Returns
Please contact us before returning any item, as we need to check your return eligibility. If we receive returned items without prior consent and they do not meet our criteria for return, a fee will be charged for shipping back to the customer.
Your Lumin Kit can only be returned within 31 days of purchase, the box and branded documentation must be in saleable condition. As the customer you will be responsible for the costs incurred to return the kit. When we receive the kit back to our workshop and can confirm it is in order, you will receive a refund minus the following deductions; your original postage cost, £6 wax replacement and a £20 restocking fee.
Our restocking fee covers the costs associated to; assemble, package, post and restock the kit.
Returned items should be unworn and unused and must be returned in original packaging with any enclosed documentation. A refund will only be issued on receipt of the items to our return address. Branded packaging, tools and documentation must be unused and in original condition to receive a full refund. If we identify any misuse or damage to the goods and contents, we cannot accept the return.
We cannot accept any earrings or nose rings for return, due to hygiene reasons.
If the item is faulty, we will aim to resolve the matter by altering or replacing the item. A refund will only be issued if we declare it unfixable. Please contact us via email info@lemelajewellery.co.uk within 5 days of receiving your goods to arrange a return via post for assessment.
In the case where your goods do not fit, a fee will be charged for resizing. We cannot simply exchange, as in most cases your item has been handcrafted to meet your order.
Goods made to your specifications or are clearly personalised can not be returned.
The customer agrees to cover return shipping an insurance at their own cost.
If we accept your return, you will only be refunded the cost of the item, excluding original postage charge (Lumin Kits are dealt with differently as above)